CELLNET Tracking Solutions (hereafter referred to as CELLNET) Services include a broad and evolving array of safety, security, convenience and communications services that are delivered using on-board car electronics, wireless telecommunication technologies, the internet and global positioning satellite location information. This Privacy Statement describes how we collect, use and share personal and vehicle specific information that CELLNET obtains in connection with services provided to customers in US and other countries. These privacy practices apply to past, current, and potential future customers as well as any others who may be involved in a CELLNET service event.

Current customers and any other users of CELLNET Services are subject to our present Terms and Conditions.

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Privacy Inquiries

If you have a question regarding this privacy statement or a concern about our privacy practices, please contact us via information provided on the Conatct us page. Email responses and letter replies will be sent within three business days of receipt.

Collection of Information

CELLNET may collect information about you or your vehicle by several different ways: from what you and your vehicle dealer provide to us when you register for CELLNET service or buy or lease your vehicle; when you use the services; from CELLNET web pages you visit; or from calls or emails between us; from our wireless service providers and from your vehicle itself when your CELLNET equipment is active. Information we collect about you includes: contact information (such as name, mailing address, email address, phone number and language preference); credit card and billing information (such as cardholder name, card number and subscription package and CELLNET SMS credits purchases); and other personal information that helps us customize our services, such as your requests for emergency assistance or driving directions. The information we get from your vehicle includes things such as data about its speed, etc., about your use of CELLNET services, about where your vehicle is just before and during requests for CELLNET service in your vehicle, and (depending on your CELLNET Equipment) data about accidents involving your vehicle. CELLNET knows the exact location of your vehicle when a request for service is initiated. CELLNET may be required to locate a vehicle under compulsion of law i.e., by a valid court or administrative order of competent jurisdiction in criminal or other proceedings.

Use of Your Information

CELLNET may use your information to: (a) provide CELLNET services to you or your vehicle (including sharing that information with roadside assistance providers, emergency service providers, or others, as needed); (b) check or maintain your CELLNET Equipment; (c) provide information to the maker of your vehicle about the vehicle's performance and to enable the maker of your vehicle to comply with law; (d) help you or managers of fleets of vehicles (if your vehicle is part of a fleet) to maintain the vehicle, via data such as oil life, odometer and diagnostic trouble code information; (e) evaluate and improve our service; (f) enforce the CELLNET Service Terms and Conditions with you or others; (g) prevent fraud or misuse of CELLNET service; (h) comply with legal requirements, valid court orders and exigent circumstances; (i) protect the rights, property, or safety of yours or others; (j) offer you new or additional products or services; (k) confirm your eligibility in vehicle insurance discount programs or (l) perform market research.

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Information Sharing

CELLNET may share your contact information, information about your current CELLNET services, your Vehicle's Identification Number (VIN), and information about the use of your vehicle's features with the maker of your vehicle (and its wholly-owned subsidiaries), with vehicle dealers and with our wireless service providers for purposes of offering you products and services. Your information may also be shared with our suppliers for the exclusive purpose of providing services for us.

Your contact information, information about your current CELLNET services and certain information from your vehicle (i.e., odometer reading) may be shared with our business partners exclusively to conduct joint marketing programs with CELLNET or to confirm eligibility in vehicle insurance discount programs. We may also share information with our business partners in other circumstances with your permission. CELLNET will not share any information with other third parties for their independent use without your permission.

Additional CELLNET Services Information

CELLNET Websites

You may use CELLNET's websites to learn about our services without disclosing any personal information. There are also several opportunities on our websites for you to provide us with information about you, such as your name, mailing address and e-mail address, to request information, enroll in promotional programs or renew or purchase additional CELLNET services.

We may use "cookies" and other tracking devices on our websites. Using cookies on our sites provides benefits to you, such as allowing you to maintain your account login information between visits, or maintaining your session information, such as your vehicle type. The use of cookies also allows us to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of your visit, the pages you look at on our site, the site you visited just before coming to ours, and the name of your Internet service provider.

You may elect to refuse cookies. Please refer to your browser's Help instructions to learn more about cookies and how to manage their use. Our sites may contain links to third party sites not controlled by CELLNET or covered by this privacy statement. We recommend that you check the privacy statement of other sites you visit before providing any personal information.

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Security of Your Personal Information

CELLNET provides tracking service to your vehicle and other assets through wireless networks. Although it is illegal for unauthorized people to intercept your calls, such interceptions of wireless communications can occur. CELLNET implements and maintains technical, physical, and administrative safeguards to help protect the security and confidentiality of customer information in CELLNET's possession from theft, loss, misuse, improper distribution or alteration. Sensitive information, such as credit card information, is encrypted when submitted through our websites.

Personal Identification Number (PIN)

CELLNET uses a Personal Identification Number, or PIN, to help identify authorized users of the service in certain situations. You will be asked for your four-digit PIN when requesting Remote Door Unlock, Stolen Vehicle Location Assistance, Remote Horn and Lights and certain account maintenance services. You can change your PIN or add other authorized users of your vehicle on to your account with their own PIN at any time by contacting a CELLNET advisor. To inquire about a forgotten PIN contact us at the given numbers or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to obtain your PIN by mail. CELLNET will provide secured services to users who provide the correct PIN.

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Control of Your Personal Information

You may modify, correct, change, or update your contact information at any time by contacting CELLNET. You may also contact us to be placed on our do-not-contact lists (mail, email and telephone) so you won't receive marketing materials from us. You will have to provide your CELLNET PIN as verification before you are placed on the list. If you are a current CELLNET subscriber on this list, you will still receive information about any safety and product recalls and notice regarding automatic renewal or deactivation of your services. Once your name is restricted from contact, you will not receive future marketing offers from CELLNET. However, if you contact us to request information about CELLNET, you will receive information regarding your request, regardless of your contact status.

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Changes to the CELLNET Privacy Statement

We may change this statement at any time by posting a notice on the CELLNET website. We encourage you to occasionally review this statement to better understand how CELLNET is protecting your information.

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